IT Management
AI Reshapes the Future of Service Desk Jobs
Hard pill to swallow: AI will steal Service Desk jobs. But it will also make room for a new breed of Service Desk employees.
IT Management
A Simple IT Mistake With Massive Consequences
The malware had been detected on several endpoint machines in our network. More and more computers were getting infected. But the worst IT mistake was still to come…
IT Management
How To Deliver The Best IT Tickets Status Info?
In many organizations providing proper status information in the process of solving IT issues seem like quite an issue itself. No matter how it is or isn’t provided, the users are always unhappy about it. It departments make many mistakes about providing proper status information. The worst approach is no Read more…
IT Management
The First Line of Helpdesk – Global vs. Local
When organizations grow big enough, they often migrate the first line of the IT Helpdesk service away from the local offices. This trend is quite common and it even seems like the best practice to centralize this service. Why it is better to keep the first line away from local Read more…
IT Management
The Most Valuable Skills In The Helpdesk Job
You may be looking for your first helpdesk job? Maybe it would be your first job. You may also have one or more positions already in your resume but would like to switch to the IT sector. In all of these cases, you probably want to know what competencies are Read more…
IT Management
The Real Value Of The Helpdesk For Organization And IT
Helpdesk is often treated as a basic and entry-level part of the IT team and the IT services portfolio. When a user needs some IT assistance, he or she calls the helpdesk, and someone from IT staff comes or logs in remotely to solve the issue. The common understanding of Read more…
IT Management
How To Get a Budget For IT Infrastructure?
Struggling to get a Budget For IT Infrastructure? The same year, same story – cutting budgets? Deal with it!