AI implementation lesson: Professionals who’ve mastered their road don’t want a self-driving car. They want improvement of vehicle they control. This pattern keeps showing up. Employees eagerly adopt AI tools that help them work better… while actively resisting AI systems implemented ON them. It’s not new psychology. Just amplified by Read more…
As in any other position IT Management also has its struggles. What are the main IT Managers’ challenges? What to learn to overcome them?
Why companies should consider buying the more advanced and more expensive services? What makes the better organized and better-managed ones worth consideration?
In many organizations providing proper status information in the process of solving IT issues seem like quite an issue itself. No matter how it is or isn’t provided, the users are always unhappy about it. It departments make many mistakes about providing proper status information. The worst approach is no Read more…
When organizations grow big enough, they often migrate the first line of the IT Helpdesk service away from the local offices. This trend is quite common and it even seems like the best practice to centralize this service. Why it is better to keep the first line away from local Read more…
You may be looking for your first helpdesk job? Maybe it would be your first job. You may also have one or more positions already in your resume but would like to switch to the IT sector. In all of these cases, you probably want to know what competencies are Read more…
Helpdesk is often treated as a basic and entry-level part of the IT team and the IT services portfolio. When a user needs some IT assistance, he or she calls the helpdesk, and someone from IT staff comes or logs in remotely to solve the issue. The common understanding of Read more…
Struggling to get a Budget For IT Infrastructure? The same year, same story – cutting budgets? Deal with it!