IT Management
How IT Teams Pursue An Awesome Value Delivery?
Why companies should consider buying the more advanced and more expensive services? What makes the better organized and better-managed ones worth consideration?
IT Management
The First Line of Helpdesk – Global vs. Local
When organizations grow big enough, they often migrate the first line of the IT Helpdesk service away from the local offices. This trend is quite common and it even seems like the best practice to centralize this service. Why it is better to keep the first line away from local Read more…