IT Management
It might look like another IaaS, PaaS, and SaaS explanation.
You may be familiar with the -as-a-Service terminology. It’s good, however, to be clear about what we mean by what here on Netstero.com.
IT Management
What Stops Businesses From Getting Awesome Value From IT?
Companies often consider cheap IT as the effective IT. Is it really that way? What they loose by refusing to invest in IT growth?
IT Management
How IT Teams Pursue An Awesome Value Delivery?
Why companies should consider buying the more advanced and more expensive services? What makes the better organized and better-managed ones worth consideration?
IT Management
How To Deliver The Best IT Tickets Status Info?
In many organizations providing proper status information in the process of solving IT issues seem like quite an issue itself. No matter how it is or isn’t provided, the users are always unhappy about it. It departments make many mistakes about providing proper status information. The worst approach is no Read more…
IT Management
The First Line of Helpdesk – Global vs. Local
When organizations grow big enough, they often migrate the first line of the IT Helpdesk service away from the local offices. This trend is quite common and it even seems like the best practice to centralize this service. Why it is better to keep the first line away from local Read more…
IT Management
Are Helpdesk Teams Doomed to Lose Their Best Employees?
You may have noticed that IT Helpdesk teams members are usually relatively inexperienced and young people compared to the average in the whole IT sector. Why is it? Don’t Helpdesk teams need highly skilled employees? Is the work in the Helpdesk service so hard that most of the employees leave Read more…
IT Management
The Most Valuable Skills In The Helpdesk Job
You may be looking for your first helpdesk job? Maybe it would be your first job. You may also have one or more positions already in your resume but would like to switch to the IT sector. In all of these cases, you probably want to know what competencies are Read more…
IT Management
The Real Value Of The Helpdesk For Organization And IT
Helpdesk is often treated as a basic and entry-level part of the IT team and the IT services portfolio. When a user needs some IT assistance, he or she calls the helpdesk, and someone from IT staff comes or logs in remotely to solve the issue. The common understanding of Read more…
IT Management
How To Get a Budget For IT Infrastructure?
Struggling to get a Budget For IT Infrastructure? The same year, same story – cutting budgets? Deal with it!
Self development
Discover Why You Struggle So Badly To Achieve More
Have you ever wanted to do something very, very much, but at the same time you were so scared, that the best you could do was reading or watching videos about people doing it? You probably hoped that some day you would feel ready enough to start doing something about Read more…